Please feel free to contact us at hello@skin1004korea.com, and our team will be happy to assist you.

Please feel free to contact us at prskin1004@skin1004korea.com, and our team will be happy to assist you.

Please contact us at sales@skin1004korea.com. Our team will review your request and get back to you as soon as possible.

Please feel free to contact us at skin1004@skin1004korea.com, and our team will be happy to assist you.

All SKIN1004 products are PETA-certified vegan and are developed with a strict cruelty-free commitment.

We strongly advise performing a patch test prior to use and consulting with your healthcare provider or obstetrician before incorporating any new skincare products into your routine.

Our products are generally considered safe for use during pregnancy and while breastfeeding. However, we recommend reviewing the full ingredient list to ensure there are no components that may cause personal allergies or sensitivities.

All SKIN1004 products have completed skin irritation tests and are formulated to minimize stress on the skin. They are generally suitable for use starting from age 12 and above.

We strongly advise performing a patch test prior to use and consulting with your healthcare provider or obstetrician before incorporating any new skincare products into your routine.

All SKIN1004 products are suitable for children aged 7 and above, excluding infants and toddlers. However, if any signs of irritation or discomfort occur during use, please discontinue use immediately and consult a skincare professional if necessary. When products are used by children, seeking professional advice beforehand is also recommended.

While our products can generally be used after a procedure, please note that laser treatments may cause temporary skin sensitivity. We kindly recommend performing a patch test on a small area before full application.

For better absorption, we recommend applying products from the lightest texture to the heaviest texture.

For example: Toning Toner → Ampoule → Soothing Cream → Cream → Sunscreen.

Unfortunately it is not often possible to cancel an order once it has been placed as they are processed very quickly. We ask all customers to double check their orders before confirming. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.

Once the order has been completed, it is not eligible for a refund. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.

For missing or damaged items please contact our customer service team at hello@skin1004korea.com and we will have a replacement shipped as soon as possible. For damaged items please include an image.