SHIPPING POLICY

INTERNATIONAL DELIVERY OPTIONS

US Domestic Shipping

Available Countries: United States (excluding Puerto Rico, Military Addresses)

DHL Express Shipping

Available Countries: Armenia, Australia, Belgium, Brunei, Canada, Colombia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Hong Kong SAR, Hungary, Ireland, Italy, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macao SAR, Malta, Monaco, Myanmar (Burma), Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Sweden, Switzerland, United Arab Emirates, United Kingdom, Uzbekistan

Standard Shipping

Available Countries: Argentina, Mexico, Russia

*Please note: While these countries are within our delivery coverage, certain specific regions may have limited or no delivery service availability.

CUSTOMS & IMPORT DUTIES

CUSTOMS TAX: Customers are fully responsible and required to pay for any customs-related issues, such as:

• Customs Taxes

• Import Taxes

• Value Added Taxes

• Administration fees

• And other government-imposed charges

Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.

CUSTOMS FEES - YOUR RESPONSIBILITY
Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting a thorough review of your country's tariff policy to ascertain any potential customs duties or import taxes that may apply.

AVOID UNEXPECTED CUSTOMS FEES
Custom Fee Guide
Check your country's minimum order value that qualifies for exemption from duties and import taxes.
(👇 Click the link below)
https://zonos.com/docs/guides/de-minimis-values

TIP: If your order value exceeds the country's duty-free limit, consider placing separate orders to avoid custom fees.

CUSTOMS REFUSAL
We regret to inform you that if a package is refused by customs and returned to SKIN1004, we are unfortunately unable to offer a refund or reshipment.

This is because the order was successfully shipped and fulfilled on our end, but delivery could not be completed due to customs-related circumstances in the destination country and/or circumstances attributable to the customer. In such cases, SKIN1004 cannot be held responsible for the customs refusal.

However, if the customer has paid the required customs duties or fees correctly through the proper channels, yet the delivery still could not be completed, we will be happy to review the case and assist you further.

Please Contact us with the relevant proof, and our Customer Service Team will do their best to support you.

We truly understand that this situation can be inconvenient at times, and we sincerely apologize for any frustration this may cause. Please rest assured that we are continuously working to improve the international shipping experience for our valued customers.

** Check our Refund Policy for more details** > https://skin1004.com/policies/refund-policy

ORDER CONDITIONS & SHIPPING TERMS

ORDER REQUIREMENTS
Please note that once confirmed, orders cannot be modified or canceled. A minimum amount of order is $40.00 USD.

DELIVERY TIMEFRAMES & DELAYS
The duration of international shipping varies based on the location, usually taking between 4-10 business days. However, circumstances beyond our control, including adverse weather conditions, service disruption, customs duties, local customs procedures, and inspections, may cause delivery delays or interruptions. SKIN1004 cannot be held responsible or liable for such instances.

Please note that the quantity, volume, or size of a package may sometimes cause delivery delays due to events or conditions within the shipping company.

SHIPPING ADDRESS RESPONSIBILITY

If customers provide an incorrect shipping address, we cannot pack or ship their package. Packages sent to an invalid or incorrect address may not be received, could be lost, may incur additional shipping fees, or result in delivery delays. 

Customers are therefore fully responsible for providing accurate shipping information when creating an order, and refunds cannot be issued for issues arising from incorrect address information. If customers wish to receive the items, they must place a new order.